Its A Dream LLC’s Professional Company Policy; our cleaning, handyman, massage therapy, and painting services all are as follows:

In order to add any services to our schedule we first need these details:

• When: the date you need services done by, and a few days as options for us to fulfill the service request.

• Where: location. Contact info, name, address, phone number 

• What the job entails so we know what supplies are necessary & how many people we need to fulfill the service request. (Pictures & total sqft for cleaning & painting is required. Handyman will ask for pictures if needed. Massage events a head count estimate is required.)

• Payment: amount & when we get paid. For bigger jobs that require a few days-weeks (cleaning, painting & some handyman) requires a 20% non-refundable deposit that goes towards the overall cost. (See deposit & payment sections below for more details).

The first price is an estimate for any cleaning, handyman, and painting services. At Its A Dream LLC we provide services to a wide variety of clientele so the environment is always different, therefore it’s best to ask questions for clarification. We do our best at communication. We provide; constant updates, a written estimate before starting the job to get a clear idea of the services being provided for both us and our client. We also provide a final invoice once our services are completed with the cost all broken down explaining any price discounts/increases, and why. 

The first price is an estimate based on anticipated workload for any cleaning, handyman, and painting services. The overall cost is subject to change due to the first price being an estimate based on anticipation versus reality of the services. 

We will always confirm the tenants are gone before we start cleaning and we will always clarify prior to any cleaning or painting service, “Is the space empty?” The purpose is to clarify whether there is property or furniture ahead of time, to determine the extent of labor as well as our responsibility for the property that’s left behind.

For example; with cleaning and painting services, If the space is empty versus having furniture in it. Obviously having furniture in the space is going to take longer, so understandably it will cost more.  It is the responsibility of the client to inform us whether there is furnature in the space or not, we are professional painters we are not movers, but we will still clarify “empty vs occupied space” so we can give an accurate estimate.

Clients do not always take this into account, but any professional painter or cleaner will tell you the difference between an empty space would be less time consuming and would go smoother than if there is furniture in the way as it takes more time to complete the job. There’s also more of a risk of injury to us, as well as damage to the furniture from maneuvering around objects etc. with dip pans full of paints & paintbrush’s, bleach & cleaning supplies etc. Or times where we can not use our paint gun due to the lack of space available or the furniture being in the way of the sprayer, so that turns the job into strictly hand painting which is also more time consuming and takes longer to complete. We are professional painters we are not movers, however; if rearranging/removing furniture is needed we are willing to offer this service at an additional cost, and yes we do have weight limits. It’s always best to ask beforehand! We do not move furnature from one address to another.

Having multiple color changes for painting is an increase in price, due to time cleaning off supplies from switching colors. 

Handyman, same thing applies. The client may describe the issue where we think its one thing that is broken, but when we get there we find its a totally different thing that’s broken. Then the cost of the anticipated labor (A) vs unanticipated labor (B) is different, which makes the overall cost different. We have also had clients add extra labor once we have arrived, so that affects the overall cost as well. 

Massage therapy; we focus on volunteer chair massage events in order to advertise our services to the community. Events will be schedule hourly, with at least 48hrs notice. The head count is an estimate for who wants a chair massage, not for who all will be  attending the event. Adding more time is acceptable but will be an extra charge at the standard hourly rate. Events typically range from 2-4hrs, if another timeframe is needed we can arrange for that. 

We do not know what we are dealing with until we get there, because of this fact our prices are subject to change. We communicate clearly if there is ever any price discount or increase of any kind. 

*If we feel at any point during the job there are more details that need to be discussed then we will do so, we ask the same of our clients. If there is ever any confusion we’d rather you ask.  

*The service request will not be fulfilled until the details are all clear and both parties knows what is going on, and when. 

*If at any point in time on a job that we feel threatened and the situation does not get resolved quickly, the job is canceled right then and there and payment in full is due. 

*If there is a disagreement over the price increases for extra time/labor, or any more unforeseen extra detail oriented work than originally anticipated/discussed and agreed upon then we can either work together  and come to a new agreement, or we will complete the job “as is” and full payment of original estimate is still due. Extra labor more than originally anticipated and agreed upon is an extra charge. 

Payment:

We accept payment by; cash, check, chime, Zelle, & Venmo. We collect a nonrefundable 20% deposit up front on bigger jobs that goes towards the overall cost and accept payment balance once the services are completed. If it’s a multiple day job then we may ask for payments at the end of each day. If the job goes into the next month we do have the right to close out the tab for the month, making the payment due on the last day of the ending month or on the 1st of the following month. For example, if we start a job on the 30th of June and it goes until the 4th of July then as of the end of the month (June) we will close out the tab if this option is chosen. In this example we would receive 2 payments; on either the last day of the ending month or the first day of the month starting (so June 30th or July 1st) we would receive our 1st payment and be paid for the completed work, and then be paid out the second portion once the job is completed on the 4th of July. 

Its A Dream LLC does have holiday pricing, holiday prices are an additional $300 for the day.

If there is a disagreement about the overall payment due to any unforeseen circumstances/unanticipated labor as mentioned above and we have already agreed to receive our payment once the job is completed, this is where we would end the job “as is.” If the client is not willing to pay the extra labor costs, then we will not be putting in the extra labor. We do clarify before starting, so there is a clear understanding of what the circumstances are ahead of time. So Instead we would be going based off the time quote in the original estimate, and the full payment in the original estimate is due for the completed time agreed on. Extra labor more than originally anticipated and agreed upon is an extra charge for any and all services offered by Its A Dream LLC. 

Deposits:

For time consuming and larger jobs particularly for cleaning, handyman,  & painting services where the job goes on for days-weeks we will collect a 20% non-refundable deposit prior to beginning any work that does go towards the overall cost in order to ensure our booking & our payment. If for some reason the deposit is not collected prior to us starting, it is the responsibility of the client to make the deposit payment at any time prior to the completion of services. If the deposit is not paid prior to the completion of the services the deposit will still apply but as an additional cost and will not be counted towards the overall total. If a client withholds payment and does not honor the agreement, It’s A Dream LLC will be forced to either file a lean or take the matter to small claims court for the total overall cost (or both!) and any discounts or coupons will no longer be valid. Its A Dream LLC’s legal fees will be covered in full by the client withholding the payment. This policy is the responsibility of the client to review when scheduling with Its A Dream LLC. It is not our responsibility to direct you to our company policy. It is our expectation that the clients will stick to the booking, price estimates, and agreements made. It is never our goal to have to take this action, this policy is in place to protect Its A Dream LLC from payments being withheld. 

If the booking is cancelled the deposit is non-refundable to ensure we are paid for our time we have blocked out for the scheduled services. If the job is rescheduled, the deposit will be doubled to ensure the next available time slot and to make sure we are paid for our time we have blocked out for the rescheduled services. We accept payment by; cash, check, chime, Zelle, & Venmo. 

Cancellations and rescheduling:

We ask for a minimum of 72-48hrs notice prior to scheduling any services. We ask the same for cancellations and rescheduling. Cancellations and rescheduling less than 72hrs notice will be charged 50% of the total estimate, 48hrs notice will be charged 75% of the total estimate, 24hrs notice will be charged the full cost of the estimate. 

Drive time + Mileage:

We charge the standard rate $2.67 per mile, round trip. This goes into account for our drive time, wear & tear on the car, etc.

This policy is the responsibility of the client to review when scheduling with Its A Dream LLC. It is not our responsibility to direct you to our company policy. It is our expectation that clients will stick to the booking, price estimates, and agreements made. This policy is in place to hold us and our clients accountable and to ensure our clientele is serious inquiries only. We market and advertise by word of mouth, social media, and we utilize Angie’s leads, so it is the sole responsibility of the client to review Its A Dream LLC’s company policy prior to booking any services with us. This policy is easily accessible to all on our website as well as social media. This policy applies to any and all service bookings and contracts made with Its A Dream LLC. 

*Its A Dream LLC is insured*